Refund and Returns Policy

Eligible for Return/Exchange

•Item is unused, unworn, and in original condition

•All tags & packaging intact

•No stains, perfume smell, or damage

Exchange Process

1. Customer contacts via WhatsApp within 7 days

2.Share order number + issue

3.Our team confirms eligibility

4.Customer ships item back OR we arrange pickup

5.Replacement sent after inspection

Damaged or Defective Items

•  If you receive a damaged, incorrect, or defective product, FFAMS Luxury will cover the return shipping cost.
• A replacement, exchange, or appropriate resolution will be provided.
•  Claims must be reported within 7 days of delivery through our customer support.